Ground floor, Ilam Health Building, 110 Memorial Avenue, Burnside, Christchurch : Ph 03 351 6198 :
It is important to us that you understand issues around your health, well being and care.
From how to make an appointment, to fees, and then links to credible sources of information we aim to have it accessible here for you. Use the quick finder to access alphabetically, or scroll for filtered information
Our Practice
It is important that you can access our Terms of Trade. These simply outline how we enter into professional agreement with you for service and payment of such.
Our terms of trade include:
We aim to provide a high quality, professional service for all patients at all times. Unfortunately, there may be occasions when you may feel dissatisfied with our service. We would like to know if you have a complaint.
Unhappy or concerned with our service?
Enrolment
Having an enrolment zone enables us to provide effective care to our patients. With increasing pressure on our services it allows us to see patients and make appointments when needed most.
Check out the map to see if you are living in the enrolment zone.
Ilam Medical welcomes new patients. In June 2022 we moved into our new building. This purpose built facility enables us to offer a wider range of services to meet your needs.
Before enrolling
Ilam Medical are taking new patients in 2024 as long as you meet the eligibility criteria. Please use the links below to find out more
Fees/Payment
We are a provider to patients who are enrolled with our practice as a member of Pegasus Health. Our fees for enrolled patients are subsidised through Ministry of Health and vary depending on a number of factors.
For more information
Ilam Medical carry out a number of procedures and tests that incur additional fees, on top of your consultation charge. We endeavour to keep these as low as possible to provide accessible care
Please read more to find out fees Some examples of these include:
As per our terms of trade, Payment is required on the day of service. We accept payment with cash, EFTPOS, VISA or Mastercard. We do not accept Cheques or American Express.
If you are concerned about payment
Appointments
Making an appointment is an important part of getting health care from your GP. We offer a range of appointments for different services and procedures.
Getting started
Our team at Ilam Medical is committed to ensuring you can see your doctor or nurse for the care and support you need. Please call our reception team, or read more to find out what the best appointment is for you
To book an appointment phone our team, or use the links below
Time is really important when it comes to appointments. While we do our best to offer you our full attention, you can help by considering the following ideas...
Think ahead of time
Trusted resources
There are a number of key Government organisations that oversee and manage healthcare in New Zealand.They all provide in depth detail and a range of links to help you engage with them
Where to start
When faced with managing a medical condition we can be overwhelmed with the information on the internet. While a lot of it is useful, there is plenty that is incorrect and misleading. Use our links as a place to start to find trusted information
Where to start?
Ongoing Care
A “repeat prescription” service is available to enrolled patients whose medical conditions are stable and unlikely to cause complications or side effects. This service is at the discretion of your Doctor.
Are you needing a repeat? Please call and leave a message on the repeat script line (option 1) to arrange your prescription
Test results are an important part of your ongoing care. Routinely you will ONLY be contacted if your results require follow up and further investigation
If you are unsure about your results
Monday – Friday 8.10am – 5.30pm
*Please note, our building is open from 8:00am but the phones are not switched over until 8:10am
reception@ilam.co.nz (for Non urgent contact only). Booking requests & Repeat prescription requests will NOT be accepted via this email.
Ground Floor, Ilam Health Building 110 Memorial Avenue Burnside Christchurch
Pegasus Health 24 Hours Surgery
401 Madras Street, Christchurch Entrance just off Bealey Avenue
Phone 365 7777
Please phone 03 3516 198 for our triage service after hours first.
In an emergency, call 111.
If you need urgent care or advice, call Healthline on 0800 611 116.
Ilam Medical Centre now offers an option for non urgent after hours virtual support here: (click below)
