Heidi AI tool

Artificial Intelligence (AI)

Our Clinical staff may use an AI tool to assist in providing healthcare services.

We are committed to protecting your personal information when using artificial intelligence (AI) technologies. All data processed by AI tools will be handled securely and in compliance with data protection regulations. You will be informed about how AI tools are being used and can ask questions or request more information at any time. You can also withdraw my consent at any point by notifying the practice.

When we use AI, it operates in a closed environment that means your personal information will not leave our technology and cannot be used to design or make commercial AI technology or generative AI (such as large language models).

We may use AI tools to support healthcare delivery (e.g. transcription, documentation, clinical support).

Important notes:

• AI operates in secure environments
• Information is protected and not used to train external systems
• Clinicians review all AI-supported outputs
• AI does not replace clinical decision-making.

Any information generated by AI, which might have an impact on patient records or clinical decision making, is reviewed by the responsible clinician before it becomes part of the clinical record or decision

Privacy, Safety and compliance

• Before introducing generative artificial intelligence (AI) tools, we assess and mitigate the risks to ensure privacy and safety are protected.
• We comply with New Zealand legislation governing the use of AI, in particular the Privacy Act 2020 and its Information Privacy Principles (IPPs).

More information

The current tool we are using is called Heidi.  You can find out more information about Heidi here