Patient Portal

We are pleased to offer our patients myindici™ patient portal

MyIndici patient portal provides a secure access to a range of services on-line.  You can connect securely to a portion of your medical record, find information which may be useful through on-line resources, book medical appointments and request repeat prescriptions.

If you are set up, and registered;

BENEFITS

After registering, you will be able to:

• View your health record
• Exchange secure messages with your healthcare provider
• Request and manage appointments
• Lab orders
• Test results
• Upcoming appointment
• Request prescription refills from your Doctor

PRIVACY & SAFETY

As part of the application for registration process we need to ensure we can confirm who you are.  To do this, you will need to visit the practice in person to complete our portal registration form and supply 1 piece of Photo ID. Usually a Drivers licence or passport.

MyIndici services are securely managed and supported within the New Zealand / Australia region.  Encryption is used to protect your information when it is being sent to your portal.   No-one can access your Myindici Account UNLESS they have access to your username and password.  It is important to keep your login details safe at all time.  This portal can be accessed in New Zealand and Australia.

TERMS & CONDITIONS

If you choose to use this service, please read the following service descriptions and processes which are part of our terms and conditions of use.  By registering for Myindici you agree to these terms.

These services are NOT to be used for anything urgent. Should the enquiry be urgent then please contact the practice on 03 351 6198 to discuss further or call 111 if you require immediate medical attention.

HOW TO REGISTER

To register with MyIndici, each patient requires a separate email address and must be 16 years of age or over.

You will need to visit our practice along with your ID document. Once we’ve validated your identity and email address, we can activate your account.

1. We will email you a link with instructions on how to activate your account using the temporary password that will be sent via text or email (if you don’t have a mobile).

1. When you login for the first time, you will be required to change your password.

IMPORTANT: DO NOT tick “remember me” with your temporary password.

You can download the MyIndici app for free from Google Play and the App Store

BOOKING APPOINTMENTS

Please only use online appointment bookings for standard 15-minute FACE to FACE consultations.

PLEASE DO NOT USE THIS ONLINE BOOKING FEATURE TO BOOK FOR:

1. Drivers’ licence renewals
2. Immunisations
3. Travel consultations
4. Extended or double appointments

If you want to see the doctor for a more complex type of appointment, please call reception on 03 351 6198 to book.

If you require an URGENT same day or double appointment, please call the practice.

You can cancel your scheduled appointment (if you have booked this yourself) via the portal – please be aware that if you cancel an appointment less than 2 hours before appointment time, you will be charged a cancellation fee.

If your Practitioner is away or on leave, you will not be able book an appointment with any other provider.   You will need to call the practice to book an appointment.

REQUESTING REPEAT PRESCRIPTIONS

Registered portal users will have access to a list of their long-term medications. To request any of these, select from this list.  For requests for other or additional medications – please use the “notes” section of the repeat Prescription tab and list each medication here.

Standard requests for repeat Prescriptions take 2 working days to process.

If you have an Urgent request for a Repeat Prescription this needs to be made over the phone to our reception team BEFORE 1:00pm on the day of request.  Urgent Requests incur an additional fee. See our website for full list of charges

Requests for urgent prescriptions made after 1:00pm will be processed on the next business day. In this situation if patients cannot wait they should go to the Afterhours clinic or make an online appointment booking with Practice Plus for a consult. Another option is to ask their Pharmacy to issue an emergency 3 day supply.

YOUR HEALTH INFORMATION

The healthcare information available to you via MyIndici Patient Portal is:

1. Conditions listed as long-term
2. Allergies to medicines
3. Immunisations you have been given
4. Recalls – these are reminders we have set up to make sure you do not miss out on important screening and blood tests etc
5. A list of medications we have prescribed for you
6. Your VITAL information which has been recorded in our patient management system, this may include blood pressure, BMI, height and weight etc.

Please let us know if anything is missing or incorrect on your information

LAB and TEST RESULTS

• Results from tests that your GP, NP or nurse has arranged for you can be viewed on the portal once the Clinician has signed them off. This will be the primary method of communicating results for patients who are registered on the portal.
• Please allow several days for these results to be loaded (certain results e.g., biopsies may take up to 10 days).
•  Your GP may choose not to load certain more sensitive results onto your portal without talking to you first.
• If the results have been labelled by your GP/NP as “normal” then this means your GP/NP is happy with the result (even if the results have been labelled abnormal by the lab). If you wish to discuss your results in more detail, a standard appointment is required.
• Results that are ordered by the hospital or specialists will not necessarily come to your portal. Please contact your specialist team for these results. The specialist ordering the test is responsible for follow up and management of those results.

PORTAL MESSAGING TO PROVIDERS

This service is not intended to replace visits to your doctor.

What appears to be a quite simple question may require access to the medical records and require thorough consideration on the same level as a general consultation.

Please take note of the following:

• We ask that you keep messages brief.
• Messages may take up to 4 working days to be actioned.
• Messages will not be checked in the evenings or at weekends.
• Please note GPs will not be available for messages out of hours or when they are on leave.
• We reserve the right to remove this function for any patient that is not using this service appropriately.

Charges for using Portal messaging

• Portal messaging will typically incur a minimum of $15 fee.
• Any charges will be at the discretion of the clinician depending on the time taken and complexity of request.