Ground floor, Ilam Health Building, 110 Memorial Avenue, Burnside, Christchurch : Ph 03 351 6198 :
The Ilam Medical Centre acknowledges the rights of the patient outlined within the Health & Disability Commissioners Code of Rights. We aim to provide a high quality, professional service for all patients at all times. Unfortunately, there may be occasions when you may feel dissatisfied with our service.
If you have any complaints about the treatment or service you have received from us, we would like to know. We encourage you to provide full details of your complaint in writing to us as soon as possible so we can fully investigate your complaint.
Please post (marked private & Confidential) to:
The Complaints Officer Ilam Medical Centre 106 Memorial Avenue Christchurch 8053
Or email: Sonja@ilam.co.nz
Please include the following details:
You can download a form here, and print, or complete online using the links below
Use the links below and do it all on your browser!
If you make a complaint to us, we will:
You may wish to contact the Health and Disability Consumer Advocacy Service for further advice.
For serious medical misconduct or if you are unhappy with the way we have handled your complaint, you can contact:
The Health and Disability Commissioner P O Box 1791 Auckland Phone 0800 11 22 33
Whether you have a complaint, suggestion or bouquet, tell us about it now, while details are clear. Use the easy online forms now
When things dont go as well as you'd expect we'd like to know and helps us improve and make things right!
Looking from the outside gives you a different perspective. Tell us your ideas and thoughts!
Tell us about something that has made your day, our staff, an interaction you had! We'd love to celebrate!
